What this page is for
This isn't a repeat of our Terms. It's the plain list of things we can't fully control — how ink behaves on paper, how quickly the post moves, what a partner brand does with its own gift cards — so you know what to expect before you order rather than after.
We write and check everything on thecheernote.com ourselves, and we keep prices, postage and card details up to date in good faith. Even so, we can't promise the site is complete, perfectly current or free of the odd mistake at every moment of the day. If something reads wrong, tell us and we'll fix it.
Nothing on this page is meant to take away rights you have under the law that applies to you. Where the law says we owe you something, we owe it.
Colours won't match your screen exactly
Your screen is backlit. It makes colour by shining light at you. A Cheernote card is dye-based ink sitting on roughly 300 gsm cardstock, and it makes colour by reflecting whatever light is in the room. Those two things can look close, but they can never look identical.
In practice a printed colour can read a little differently from the preview on your screen. The card takes the ink into the paper, which is part of why a real postcard feels different from a picture of one.
We think that's a feature rather than a fault, and it's why we print on roughly 300 gsm cardstock. But we want to be straight with you: we can't promise a colour match, and we don't treat a small shift between preview and print as a defect.
A clear printing problem is a different matter. If a card arrives smudged, streaked, badly trimmed or damaged, email support@thecheernote.com with a photo. Where the fault is ours we'll reprint and repost at our cost, or refund you if you'd rather.
The stamp is pasted on by hand
Every card we post carries a real postage stamp from our collection of 53, and a person pastes it on. That means placement varies a little from card to card — a millimetre or two off, very slightly tilted, sitting a hair closer to the edge than on the card your friend received last month.
We line them up carefully and we won't send out something that looks careless. We just can't promise machine-identical placement, because there is no machine. Small human variation is normal and isn't something we can rule out.
Once your card is in the post, the timing isn't ours
We print your card, paste the stamp, tuck it into a sturdy case envelope and hand it over to the postal service. From that moment the journey belongs to them, and honestly, so does the timing.
- The “3-5 business days” shown against Standard Post is an estimate, not a deadline.
- Public holidays, weather, strikes, sorting backlogs and local disruption — at our end or the destination — can all add days.
- An address that's incomplete, out of date or mistyped can send a card the long way round, or nowhere at all.
- Cards can go missing in the post. Nobody can promise it will never happen.
So if you're sending for a fixed date — a birthday, an anniversary, a wedding — give it room. You can set a send date at checkout so we post the card on the day you choose, and the estimate then runs from that day. Even so, we can't guarantee arrival on a particular date, and we'd rather say that clearly than let you find out the hard way.
Right now every order at checkout is charged Standard Post at Rs 150, whatever the address. Express and International postage exist in our system but you can't pick them at checkout yet, so please read the delivery estimate as applying to post within Pakistan. If you're sending further afield, email us before you order and we'll tell you where we actually stand.
Addresses are yours to check
We print the recipient's name and address exactly as you give them to us. We don't verify them, correct spellings, guess at missing lines or look anything up. What you type is what goes on the envelope.
Before you pay, it's worth reading the address out loud once:
- The recipient's name, spelled the way they'd expect to see it
- House or flat number, block, street and any landmark the postman needs
- Area and city
- Postal code
- Country — and if that's anywhere other than Pakistan, please email us before you order rather than paying and hoping
If a card goes astray or comes back to us because of an address problem, we'll help you work out what happened. We can print another one and post it to the corrected address, though we may charge you for that card and its postage, because the first one had already been printed, stamped and posted. Write to us either way — we'd rather talk about it than leave you stuck.
Gift cards belong to the brands, not to us
A Cheernote gift card is printed onto the postcard as a QR code. The recipient scans it and follows the instructions on screen. There's no separate plastic card in the envelope, so please don't tell them to look for one.
The gift card itself comes from a partner brand. Redemption happens on the brand's side, and anything the brand sets — its terms, and an expiry if there is one — is theirs rather than ours. They can change that without telling us first, and what's in stock or available to spend it on is theirs to decide too.
We'll always help you chase a problem. What we can't do is make a brand honour a code, extend an expiry, keep a branch open or stay in business. If the brand publishes its own terms, it's worth a look before you add a gift card.
Reminders are a nudge, not a guarantee
Reminders live in your dashboard. You give us a name, an occasion, a date, whether it repeats every year, and how many days of warning you'd like — seven by default. Then we email you.
Email is helpful, but it isn't certain. A reminder can be delayed, filtered into spam, blocked by your provider, or sent to an address you've stopped checking. It can also quietly fail if the email on your account is out of date, or if you've turned notifications off and forgotten.
So treat reminders as a friendly extra rather than your only system. For anything you genuinely can't afford to miss, put it in your own calendar as well. We'd feel terrible being the reason you missed your mum's birthday, and we can't promise we won't be.
Artwork and what the printed card looks like
Our card designs are made by artists and shown on the site as previews. They're illustrative. Small differences between what you see on screen and the finished 5 × 7 inch card are normal: the exact crop and trim, how your message sits in the space, how much of a pale background shows, how a fine line prints at full size.
Any image of a card on the site is shown at a particular size on a particular screen, and it'll never quite match the card in your hand or your friend's letterbox.
Our Artists and Join as an Artist are marked coming soon, and there's no live artist information on them yet. Please don't read anything on those pages as a final description of who made a design or how we work with artists.
Links and other people's names
We name other companies where it's genuinely useful — Stripe for payment, the Easypaisa and JazzCash logos on our payment strip, the brands behind our gift cards, our own Instagram. Naming a brand or linking to a site doesn't mean they endorse Cheernote, sponsor us, or are connected to us beyond what we've said on the page.
On that payment strip specifically: Stripe is what checkout takes today. The other logos tell you what we work with or intend to, not what you can select at the moment you pay.
When you click through to another site you're on someone else's ground, under their terms and their privacy policy. We don't control what's there, we can't keep it accurate, and we can't take responsibility for it.
Brand names, logos and trade marks belong to whoever owns them. We use them to tell you what we work with, nothing more.
Prices, designs and codes can change
Today every card is Rs 500 and postage is Rs 150, so a typical order comes to Rs 650 before any gift card. Gift cards are available at Rs 500, Rs 1,000, Rs 2,000 and Rs 5,000. Those numbers can change, and a price we quoted in an old email, a screenshot or a saved draft isn't binding. The breakdown you see at checkout — card, postage, gift card, discount, total — is the price for that order.
Designs come and go. A card can be retired, a run can end, and a favourite or a saved draft can end up pointing at something we no longer print. We can't promise any particular design will still be there when you come back to it, so if you love one, don't leave it too long.
Discount codes are checked against our records when you use them. A code can expire, be limited, or simply not apply to your order. If a code doesn't work at checkout, it isn't working — please don't assume the discount will be applied later.
Nothing here is professional advice
We sell postcards. Nothing on this site — our pages, our FAQs, our emails, anything we say in a reply — is legal, financial, tax, medical or any other kind of professional advice, and it shouldn't be relied on that way. If you need advice, please speak to someone qualified to give it.
If something looks wrong, tell us
We'd much rather hear about it. A price that looks off, a page that won't load, a card that arrived in poor shape, a gift-card code that won't scan, a stamp that came unstuck on the way — email support@thecheernote.com. Tell us what you saw, and include your order details if you have them.
Where the fault is ours, we'll print another card and post it at our cost, or refund you if you'd rather have your money back. If the post damaged or lost it, we'll look into it and will usually reprint and repost rather than argue about whose fault it was.
Email is our only support channel; we don't have a phone line. You'll also find us on Instagram as cheernote_postcards, though email is the right place for anything to do with an order. We're a small team in Karachi, so please give us a little time to come back to you. If we've got something wrong, we'll say so and we'll apologise.